Regional Care & Support Manager

Please note: This is a fixed term contract position of 12 months.

Purpose:

To ensure the services provide a high quality of care and support to the people we support.

To be registered with the Care of Quality commission and be the responsible person for the delivery of personal care to the people we support.

To support our managers to Enable our staff to support the people we support to lead more connected fulfilled lives and make informed life choices.  

Enable the delivery of high-quality support and care to PWS, to fulfil their potential for independence, choice, inclusion and control, giving people a life of opportunity.

Location & Travel:

Community-based.

This role will be based at our Delrow Community near Watford.

Duties & Responsibilities:

Main responsibilities:

1. Manage the delivery of care and support to the people who use our services to ensure that care and support is of a high standard and focused on person centred outcomes and delivered within budget, being available on call for some periods as required.
2. Ensure that the people receiving care and support have regular assessments of their needs, regular reviews with social workers, family members and key workers, up-to-date person-centred care and support plans and health action plans, and that appropriate risk assessments are undertaken and access to independent advocacy is facilitated where appropriate, prompting at all times their independence, choice, inclusion and control.
3. Lead on the assessment and admission of new people to the service ensuring they have a contract for their care and support, and all necessary funding and tenancy documentation is in place prior to admission and lead on the moving on of people who use the service.
4. Ensure that all policies and processes are enacted and adhered to by all team members.
5. Make sure appropriate policies, procedures and practices are in place and appropriate recording and reporting arrangements exist to support the delivery and evidencing of service delivery standards in accordance with CVT, contractual and regulatory requirements.  Be the registered manager with CQC for the delivery of personal care. 
6. Ensure that appropriate processes are in place to support the involvement of people who use our services in both the delivery of service, including the staffing, and the service design.
7. Undertake the role of ‘safeguarding lead’ within the community, reporting to the Operations Manager.
8. Develop practices and processes to support a culture of continuous quality development, using information from incidents, surveys, forums, complaints and complements etc to inform reflective practice and development.  
9. Ensure that equalities, diversity and human rights considerations are embedded into practice throughout the care and support service.
10. Make sure sufficient appropriately qualified and experienced staff are safely and fairly recruited, selected, inducted, trained, developed, supervised and appraised and are supported to work collaboratively together to meet the care and support needs of people receiving care and support.  
11. Maintain excellent working relationships with the local authority, other funders and regulators, promptly notifying them of changes of circumstances and responding to any enquiries from them and act as the registered manager for CQC purposes. 
12. Liaise with other members of the management team in relation to the provision of accommodation and day services. Assist and undertake projects for Operations Manager and attend meetings of CVT and participate in local supporting people and learning disability networks, as required. 
13. Make provisions for continued own professional development, including updating of knowledge around national and local initiatives, developing and deepening understanding of Camphill’s community ethos and principles and its underlying anthroposophical principles, and developing collaborative working skills to support working practices that place an emphasis on involving tenants and staff.  

This job description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the department.

Person Specification:

Education & Qualifications.

Essential:

• Registered Manager, or equivalent, qualification.

Knowledge & Experience:

• Demonstrable and extensive experience as registered manager.
• Multisite experience overseeing multiple services.

• Substantial previous experience within the adults with learning disabilities sector. 

Personal Attributes:

• Social care sector experience (adult care services for people with learning disabilities and ideally supporting people): including the legal context, regulators and commissioner’s expectations, funding streams.
• Budgetary and financial experience.
• Quality assurance processes and evidencing outcomes/standards. 
• Safeguarding. 
• Line management and people management skills. 

Key Competencies:

 Improving service quality:

• Able to deliver a high quality of service for people we support by understanding the needs of individuals and developing a clear service development improvement plan.
• Ensures that the organisation’s regulatory and compliance targets are met.

Managing your team effectively:

• Manages a staff team which is engaged and motivated towards the achievement of service development goals.
• Ensures all staff members understand their responsibilities and perform to acceptable standards, with any performance issues being managed swiftly and appropriately.
• Develops, mentors and coaches staff to ensure their personal development needs are met and managed.

Respecting and understanding others:

• Work with people in a person centred, facilitative way which encourages the Great Interactions and meets the needs of the individuals we support.
• Treat others with respect, dignity, honesty and equality and recognise that they may have different viewpoints, beliefs or values.
• Understand issues from others’ viewpoints and build an atmosphere of trust and openness. 

Influential communication:

• Continuously encourage Great Interactions between colleagues and people we support.
• Use a variety of responsive communication skills effectively, both verbal and non-verbal, including concise report writing.
• Develop improved working practices by challenging less effective behaviours and demonstrating how things can be improved.

Problem solving and decision making:

• Make timely, appropriate and difficult decisions, involving the right people, as necessary.
• Collect, evaluate and interpret information, quickly grasping the important issues.
• Resolve problems effectively, exploring alternative solutions.

Conscientiousness:

• Complete work to high standards, focussing on the needs of people we support.
• Continually assess how to improve or maintain the quality of practice and service provision.

Other:

• Supportive of underlying Camphill ethos/principles. 
• Satisfactory enhanced DBS disclosure. 
• Available for some evening and weekend working. 
• Valid driving license and own vehicle. 
• PC literate. 
• Able to do on-call work.

We reserve the right to close this vacancy early if we receive a sufficient number of applications.

Camphill Village Trust is an equal opportunity employer.

Camphill Village Trust is committed to safeguarding and promoting the welfare of all adults who use our services and as such expects all staff and volunteers to share this commitment. The successful applicant will be required to complete the relevant pre-employment checks including a DBS check.