Regional Care & Support Manager

Please note, this is a fixed term contract of 12 months.

Purpose

Are you a great Care and Support Manager looking to make a difference in your next role? Can you inspire and lead a dedicated team of support workers and team leaders?

You will enable our staff to deliver high quality support and care to ensure the people we support lead more connected, fulfilled lives and make informed life choices, fulfilling their potential for independence, choice, inclusion and control and a life of opportunity.

You will be registered with the Care Quality Commission, be the responsible person for the delivery of personal care and you will ensure the services provide a high quality of care and support.

Location & Travel

Community-based

This role will be based at our Delrow Community in Watford and our St Albans Community. You must be able to travel between these sites.

Duties & Responsibilities

Main responsibilities:

• Manage the delivery of care and support to people who use our services, ensuring that it is of a high standard, focused on person centred outcomes and delivered within budget, being available on call for some periods as required.
• Ensure that the people we support have regular assessment of their needs, regular reviews with social workers, family members, and key workers, up-to-date person-centred care and support plans and health action plans, appropriate risk assessments are undertaken and access to independent advocacy is facilitated where appropriate, prompting at all times their independence, choice, inclusion and control.
• Lead the assessment and admission of new people to the service, ensuring they have a contract for their care and support and all necessary funding and tenancy documentation is in place prior to admission, and lead on the moving on of people who use the service.
• Ensure all policies and processes are enacted and adhered to by all teams.
• Make sure appropriate policies, procedures and practices are in place and appropriate recording and reporting arrangements exist to support the delivery and evidencing of service delivery standards in accordance with the Trust’s contractual and regulatory requirements.  Be the registered manager with CQC for the delivery of personal care. 
• Ensure that appropriate processes are in place to support the involvement of people who our services in both the delivery of service (including the staffing) and the service design.
• Ensure that equality, diversity and human rights considerations are embedded into practice throughout the care and support service.
• Undertake the role of ‘safeguarding lead” within the community.
• Develop practices and processes to support a culture of continuous quality development, using information from incidents, surveys, forums, complaints and compliments, etc. to inform reflective practice and development.
• Make sure sufficient appropriately qualified and experienced staff are safely and fairly recruited, selected, inducted, trained, developed, supervised and appraised and are supported to work collaboratively together to meet the care needs of the people we support.
• Maintain excellent working relationships with the local authority and other funders and regulators, promptly notifying them of changes of circumstances and responding to any enquiries. Act as the registered manager for CQC purposes. 
• Liaise with other members of the management team in relation to the provision of accommodation and day services, assist and undertake projects for General Manager* and attend meetings of CVT and participate in local Supporting People and learning disability networks, as required. 
• Make provision for continued own professional development, including updating of knowledge around national and local initiatives, developing and deepening understanding of the Trust’s community ethos  and its underlying anthroposophical principles, and developing collaborative working skills to support  practices that place an emphasis on involving the people we support and staff.
• Comply with the Trust’s policies and procedures, including Safeguarding, Equality & Diversity and Data Protection.
• Comply with the statutory provisions of the Health and Safety at Work Act 1974.
• Employees must look after their own health, safety and welfare and be mindful of other persons who may be affected by their acts or omissions. Employees must co-operate and comply with management instructions regarding health and safety issues and report all accidents, incidents and problems as soon as practicable to their manager or other senior members of staff where necessary.
• Ensure that confidentiality is respected and maintained at all times.
• Attend and participate in team meetings, 1-2-1 supervision sessions and other meetings as required in line with the post.
• Undertake any other duties which are consistent with this post, as directed by line management.

This job description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the department.

Person Specification

Qualifications                                                                        

• Registered Manager equivalent qualification.

Knowledge & Experience

• Demonstrable and extensive experience as registered manager.
• Experience of managing multi-site services.
• Substantial previous experience of the adults with learning disabilities sector.
• Supportive of underlying Camphill ethos/principles.   
• Available for some evening and weekend working.
• Valid driving license and own vehicle.
• PC literate.
• Able to do on-call work.      

Personal Attributes

• Social care sector (adult care services for people with learning disabilities and ideally supporting people) including legal context, regulator and commissioner expectations and funding streams.
• Budgetary and financial experience.
• Quality assurance processes and evidencing outcomes/ standards. 
• Safeguarding.
• Line management and people management skills. 

Key Competencies

Improving service quality   

• Deliver a high quality of service for people we support by understanding the needs of individuals and developing a clear service development improvement plan, ensuring that the organisation’s regulatory and compliance targets are met.

Managing your team

• Manage staff teams that are engaged and effectively motivated towards the achievement of
• service development goals.
• Ensure all staff members understand their responsibilities and perform to acceptable standards, with any performance issues managed swiftly and appropriately.
• Develop, mentor and coach staff to ensure their personal development needs are met and managed.

Respecting and understanding others      

• Work with people in a person-centred, facilitative way which encourages “great interactions” and meets the needs of the individuals we support. 
• Treat others with respect, dignity, honesty and equality and recognise that they may have different viewpoints, beliefs or values. 
• Understand issues from others’ viewpoints and build an atmosphere of trust and openness. 

Influential communication

• Continuously encourage “great interactions” between colleagues and people we support. 
• Use a variety of responsive communication skills effectively, both verbal and non-verbal, including concise report writing. 
• Develop improved working practices by challenging less effective behaviours and demonstrating how things can be improved. 

Problem solving and decision making       

• Make timely, appropriate and difficult decisions involving the right people, as necessary. 
• Collect, evaluate and interpret information, quickly grasping the important issues. 
• Resolve problems effectively, exploring alternative solutions. 

Conscientiousness

• Complete work to high standards, focusing on the needs of people we support. 
• Continually assess how to improve or maintain the quality of practice and service provision. 

We reserve the right to close this vacancy early if we receive a sufficient number of applications.

Camphill Village Trust is an equal opportunity employer.

Camphill Village Trust is committed to safeguarding and promoting the welfare of all adults who use our services and as such expects all staff and volunteers to share this commitment. The successful applicant will be required to complete the relevant pre-employment checks including a DBS check.